Our fulfillment time generally takes about 1-3 business
days (excluding weekends and holidays) after an order is placed. Your delivery
time depends on the method of shipping you selected at check-out. *Depending on
your location, priority mail takes 1-2 business days and first class takes
about 5-7 days for delivery. We offer FREE PRIORITY SHIPPING for any orders
over $75. (Not applicable on International orders)
an order takes longer than 3 – 7 days to fulfill, we will alert you via
email or text message and keep you updated.
Double Check Your Mailing Address
it or not, people get their home addresses mixed up. We ask that you always
double check your address information before placing your order. If you do
notice you made a mistake in your address, please email us or call us with the
correct address and order number ASAP so we don’t ship your package to
If you notice that you put the wrong address after your order has
shipped, please contact USPS directly so they can hopefully intercept the
package and update your information. This is also important if you usually use
your work address for incoming shipments. If you are eager to get your
products, make sure that they are shipped to your home so that you don’t have
to wait until Monday for the office mail person.
As of Spring 2020 for some reason USPS has been updating
tracking links as delivered, but the package is no where to be found by
customers. Strangely enough the package does show up about two days later. If
you received notice on your tracking link that the package was delivered but
can’t locate it, please give it 2-3 days before contacting us because we’ve
seen a trend that USPS delivers it shortly after.
Our apologies for this, we
entrust USPS with your package, so if there is an issue with delivery after
it’s left our warehouse please contact USPS with your tracking number, and then
contact us a day later with updates on your package.
Yes! We ship everywhere. However, if you are placing an
international order, please know that depending on your country, you may have
to pay additional taxes and tariffs in order to receive your package. Some
countries also do not offer tracking numbers for First Class Postage. We seem
to have the most trouble when shipping to Europe and Canada
local postal services won’t always alert the recipient that there is a package
for them to pick up. It can require some detective work on the part of the
customer. We’re sorry.
Our Canadian Friends: We
offer free International first class shipping to Canada on orders over $125.
This takes 2-3 weeks delivery. Please also note, free shipping does not cover
the duties placed on your package once it arrives in Canada.
If you notice a slight change in your products, like
smell, color, maybe even texture, don’t worry, this a natural variation of the
ingredients. Same formula, just a variation in ingredients which can
happen from time to time since we do not use synthtics.
The shelf life of our products is 3 years from the
production date, without opened the seal. After you opened we suggest to use no
more than 3-6 month.
they are exposed to extreme heat (left in a car in the desert in the middle of
summer) the emulsion can break and they can go bad almost immediately. If you
don’t plan on using your products right away, you can keep them in the
an exchange or partial store credit code if the product spoils prematurely
within 1 months of the purchase date. Exchanges include same product or
alternate product of similar value.
may ask for photos to better understand the product issue. Of the two methods
to deal with prematurely expired products, we recommend exchanges since
customers can receive a full size product in return versus a partial
We love it when shoppers want to give the gift of pH
Balance Skincare to their friends, and we’re so grateful that gift cards are
such a popular choice.
important to note that gift cards cannot be used on subscription items. If
you’ve received a gift card and would like to redeem it on a non-subscription
item, you’ll have to place a separate order with your one-time purchase.
Unfortunately, our system cannot process two orders at once, so if you’re
buying both a subscription item ( for example Beauty Box ) and a one-time item,
you’ll have to pay separate shipping costs.