pH Balance Skincare Return & Refund Policy

Return & Refund Policy

Thanks for shopping at pH Balance Skincare.

All of our products are backed by a 100% money back guarantee.

If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Only Items purchased from will be eligible for return.

Items purchased in a skin care professional’s office or elsewhere must be returned to their original point of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

You may return your items to:

pH Balance Skincare

PO Box 6468

Lawrenceville, New Jersey 08648

Contact Us

If you have any questions on how to return your item to us, contact us at

Or call us at (800)-642-5206